FAQ

支持与常见问题解答

我们将在每一步为你提供支持，你可以在这里找到最常见问题的详细解答。如果你还有任何疑问，欢迎随时通过以下邮箱联系我们：cn@insideyoga.org

我们很乐意为你提供帮助！

如何访问我的账户？

要访问你的账户，请先打开 App，然后点击右下角的“更多”。接着在页面顶部点击“登录”，并输入你的电子邮箱地址。你可以选择接收一个登录链接，通过该链接无需输入密码即可登录；或者你也可以不使用登录链接，直接输入你的密码进行登录。

如何重置我的密码？

在登录页面，点击“使用密码登录”，然后点击“设置新密码”，输入与你账户关联的邮箱地址，并点击“继续”。你很快就会在收件箱中收到一封说明邮件。在邮件中点击“重置密码”，随后你将跳转到页面设置一个新的密码，完成后会自动返回你的 App。
如果你经常忘记密码，也可以在登录页面通过请求“登录链接”来使用我们的免密码登录方式。

如何访问视频内容？

成功登录你的账户后，请在 App 底部菜单中进入“浏览”栏目，即可访问我们所有的视频内容。

我可以将视频下载到设备上保存吗？

如果你使用的是我们的手机 App，你可以将视频保存下来进行离线观看，这样即使没有网络连接，也可以在之后观看你选择的视频。只需打开一个视频并点击“下载”按钮即可。
你可以在“更多” > “内容” > “下载”中找到所有已下载的视频。

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try close the app fully and then open it again.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.